We have this lock a couple of weeks now and it’s working great. I will have to wait for the cold winter temperatures to see how it behaves since it’s installed on our home front door in the Toronto area. I did have an issue in pairing the lock using my iPhone as the lock was discovered by the Bluetooth and WiFi but couldn’t be paired automatically and the manual feature wasn’t working. Once I used an android based phone it paired instantly.

La serrure numérique est installée depuis 2 semaines et elle parfaite. Facile a installer et à un excellent prix. L’application est facile à utiliser et en étant wifi, on peut verrouiller ou déverrouiller bien assis devant la télé. A la limite pour les personnes contrôlantes, on peut savoir, qui et quand son conjoint est entré ou sortie. Elle utilise 4 piles AA,pas cher et facile à installer.

The product is a defective one. It has two major issues. Firstly, it doesn't work properly. Secondly, its firmware is unable to be updated however, it was done through high-speed WiFi access but failed due to time out. I installed it inside the door based on the manufacturing direction and also installed related applications on my cell phone. As soon as it locks the door, it turns to unlock. So that it is not a trusty product. Because it is not safe and does not satisfy me to leave the house under its protection. I did it several times with the same result. The product is useless and unqualified. I expected to buy a reliable product but it is not. Unfortunately, it is a final sale so returnable.

Réponse de notre service à la clientèle

Thank you sharing your feedback, we appreciate you for taking the time to let us know your comment about the product. On the other hand, I'm happy to know that your concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

the lock works fine, was easy to install, Google home integration don't work, I see the lock in the app but can't unlock it because it's asking for pin I didn't set during integration setup, I tried pin for my Google home account, phones pin, locks code, it just don't works. I called to support and was asked to reply details on email I never received.

The front keyboard panel stoped working after just fill days....... The back piece is still working, could only open/lock on app/manually, key board is not available now, no reponse when you touch it.

Réponse de notre service à la clientèle

Hi there! We are sorry to hear that you are not satisfied with the quality of this product and we would like to make it right. I have sent you an email for more information in hopes to rectify this situation. Thank you!

It works. However, I had to reconfigure everything using the Tuya Smart app so that it could easily communicate with Alexa.

Réponse de notre service à la clientèle

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463 and we'll make sure to take note of this. Thank you.