I have been planning to open a business and I needed to buy a toner cartridge that will be delivered on time and one that will not drain my finances. I finally deiced to buy DELL KU052BK New Compatible Black Toner Cartridge because it is quite cheap. I have no regrets because it works very well and it was delivered on time. Actually by the time I opened my business, I already had it. The yields might not be that much but I am sure it is good for a start. I am very grateful for the timely delivery and also for the good prices. Continue with the same Great Spirit.

I had hope that the moustache brand better than other generic ones but it's not the case. Good thing I ordered only the black toner that arrived today. I opened the box to examine the body of the toner, noticed multiple human hair (yes, thick black human hair) glued to the unit and the chip was not glued all the way down (see attached photo). I placed the original toner and this one side by side, sure enough, the chip on the Dell toner sat flatly as it should. I removed the human hair as best as I could then tried putting the toner in anyway. The unit seemed to be a tad bigger than the original, making it difficult to close the printer door. I finally managed to close to the door, the black toner sign and the door sign were both blinking indicating the printer didn't recognize the toner and the p;rinter door could not close properly. I reinserted the old toner, closed the door, the door error disappeared. This toner is very poorly made and definitely not compatible with my Dell 1320c printer. I definitely need a refund.

Reply by our customer service

Dear customer, Your feedback is important to us. Thank you for taking the time to let us know your comment about the "KU052BK." I'm sorry that we didn't meet your expectations for this product at this time. Please monitor your email for further assistance with regards to this. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

As expected

a good equipment cartridge for the Dell printer. easily inserted and worked right away. Have to wait to see how long the ink lasts

Good quality and price

Ne fonctionne pas

Reply by our customer service

Bonjour, Merci d'avoir contacté Shopper Nous sommes vraiment très désolés pour cela. Veuillez contacter notre service clientèle à support@123ink.ca ou en appelant au 1-866-979-7463 afin que nous puissions organiser un remplacement ou un remboursement.