I place order two cartridge, only one is work, the other one no ink inside

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Canon PG-240XL Remanufactured Black Ink Cartridge High Yield"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

I found the black cartridge to work well at first, but after a while, lines printed were "off", no longer printing straight and letters were printing fuzzy. I thought at first that the printer heads needed to be aligned. Went through that, cleaning, etc but no go. I thought there was something wrong with my new printer. Then, I changed the cartridge for another Mustache one and it was fine. I thought that first one was just defective but then the new one started doing the same thing after a little while. Too bad... guess I'll have to buy Canon cartridges...

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover two years warranty for it .We are more than happy to help you here .Best regards

I ordered three of these - one wouldn't work at all. Tried deep cleaning it several times and declogging it - had to ditch it.

Reply by our customer service

Dear Jean, Thank you very much for your review. Please try the following instruction to solve the problem: Please try removing the cartridge from the printer. Make sure all the sealing tapes are removed. Hold it with a paper towel lightly damped with warm distilled water in one hand. With your other hand, blot the print head by pressing it into the towel a couple of times. This way, you will remove any dried ink on the print head surface. There should be a uniform, solid ink pattern on towel. If this does not solve the problem, place the cartridge into a shallow saucer of hot distilled water for around 5 to10 minutes so as to help loosen the dried ink on the ink jets. Then, try blotting it again. If there is a uniform, solid ink pattern on towel, dry off the cartridge and put it back in the printer. The ink may appear lighter because of the water. In order to clear it out, a few blots and a test page will help. If the trouble shooting doesn't work, please feel free to contact our customer service.

I bought this ink because I read the reviews are pretty good. Apparently, it's not as good as I thought it would bel. It's pretty decent if you are printing text or even kids' homework etc, when quality doesn't take into consideration. However, I print all the time for my work. I need high quality ink. I compared this ink to manufacture ink. I find manufacture ink doesn't absorb into the paper as much compared to this ink. I find this ink uses too much ink on paper. I only use it for 2 weeks and now I am running low on black ink? This really tells you how much this ink is wasted. If you're looking for cheap ink and don't print as much. This is fine. Would I buy this again? Maybe. Take a look at the photo. The pink paper is printed on using this ink :(. The yellow paper is printed from my manufacture ink.

Reply by our customer service

Hi Cindy, Thank you very much for your review. Normally, the Remanufactured Black in will work as same as the OEM ones. We have 1 year warranty for the cartridges. For your case, please send the inquiry to our customer service support@123inkcartridges.ca. They will help you in the further step.