Deux cartouches à prix économique (compatible) mais qui ont très mal fonctionné et très peu de temps avec le début de l'utilisation indiquait (remplacer la cartouche :( .... très loin de faire le nombre de copies prévues (je n'imprime que des documents simples sans image).

Reply by our customer service

Bonjour, vos commentaires sont importants pour nous. Nous vous remercions de prendre le temps de nous faire part de vos commentaires sur le produit. Je suis désolé que nous n’ayons pas répondu à vos attentes pour le moment.S'il vous plait, n’hésitez pas à nous appeler au 1-866-979-7463 ou à communiquer avec notre service à la clientèle par chat ou par courriel à support@shopperplus.com. Merci!

I shall never buy this again, this is the worst replacement cartridge we had ever bought: the printed pages smudge all over, we all have black hands, kids cannot do a single printed out colouring page, the smell coming off of it while printed is overwhelming.

Reply by our customer service

Hello, we are sincerely sorry to hear the cartridge doesn't work properly. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or call us: 1-866-979-7463

I hate this

Reply by our customer service

Thank you for your feedback. I am sorry to hear you are not satisfied with our products. Please feel free to contact our customer service team by phone 1-866-979-7463, via live chat or email support@123ink.ca. Thank you!

It printed blank pages. It was replaced with another compatible brand and it worked flawlessly. Thank you.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover one year warranty for it .We are more than happy to help you here .Best regards

I printed few copies and then it starts print ghost images. Working out with printer setup (paper thickness etc) without success. Shaking can give you only to good copies and then the ghosting comes back. It is 98% toner and sitting aside on the shelf now. Reinstalled my previous original Samsung cartridge with 0% toner and ghosting went away immediately that confirms the source of ghosting is the none compatible cartridge from that brand. Going to buy cartridges only from Samsung.

Reply by our customer service

Dear customer, Thanks for your kind reviews.Any quality issue,could you contact our customer service for help ? We cover 2 years warranty for it .We are more than happy to help you here. Best regards,

I felt that I was short changed with this product, ordered it in Sept 2016, and it is only November 21/16 and already the print is fading and only just over half the number of pages printed. Normally, I get about 4 months of printing out of my cartridges. I print pretty much the same amount each time. Turned out to be more expensive rather than a saving. I am ordering the two pack in white box this time. Hopefully we will be better served with these.

Reply by our customer service

Dear customer ,thanks for your kind reviews .For the issue ,could you just try the following instructions please ?1. Take out the cartridge from your printer first and turn off your printer for a minute. 2. Please make sure all the sealing tapes are removed. 3. Shake your toner cartridge side to side gently 5-6 times. Shake slowly so the toner will shift to the side showing blank and make sure toner distributes evenly inside. Be sure to shake the toner cartridge gently. If you do not shake the cartridge gently, toner may spill out. 4. Turn your printer back on and reinstall the cartridge Sometimes this will happen when the toner is sitting upright position during delivery. All the toner powder was shift to one side. If you see improvement after the trouble shoot. and the problem reappear, just gently shake a few more times redistribute the toners evenly and should be okay. We cover one year warranty for this toner cartridge.If the instructions can not help ,could you just contact our 24 hours customer service for help ?You can reach them by calling 18669797463 or sending live chat or inquiry to us .Thank you !Best regards