I love the product. I’m just very disappointed with the delivery process operated by Purolator and I hope to increase awareness by giving one out of five marks. They did not call/ notify me in any single way. I was at home the whole time and they marked me as ‘inaccessible receiver’. I saw the delivery status in the website which appeared ‘delivering in the vehicle at 5:02 pm’ and ‘inaccessible receiver’ at 5:03pm’. I called the customer service at 5:40pm and they only asked me to wait for another four days and reminded me that it can still get delay after four days. It was a Christmas gift so it was not gonna made it as a Christmas gift after 4 days. The only option I got is to go get the parcel by myself at the pick up point which took me 2 hours back and fourth that day. I do not need a delivery anyway if I have that time, right? The delivery process made me not wanting to purchase from this store anymore. It is not fair to this store because of the great quality of the product but it is what it is until they change their delivery process.

Reply by our customer service

Thank you for taking the time to share your experience. We're sorry to hear that it wasn't up to your expectations, we're grateful for your feedback, we will take the necessary steps and will use it to improve our delivery service. Again, thank you for providing us with your thoughts and comments in regards to this.

Disappointed with the size that was sent.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. Please do not hesitate to call us at 1-866-979-7463 or contact our customer service by chat or email at support@shopperplus.com if you want a refund. Thank you!

I really don’t understand the hype about this robe. Everyone raved about it. Commenting about how good quality and soft it is. Truthfully it is thin. About the same quality as the robe you find at the big yellow and blue furniture store. Maybe less quality. If you need a robe that is decent for the price, this is okay - but if you spend some time looking, you can find more plush Terry robes. I wouldn’t recommend this

Reply by our customer service

Hi parveen, Thanks for sharing your feedback. If you need any assistance in regard to this Unisex Cozy Bathrobe,100% Terry Cotton Soft Spa Robe, White - LIVINGbasics™ you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463

ordered XL, I don't know what I received, it is not indicated. If it is an XL it is way too small. please send me a copy of my bill.

Reply by our customer service

Hi Jean, Thank you for posting a review and we’re sorry to hear that the bathrobe you purchased was not of the size you expected. This size fits Large/X-Large. If you'd like to discuss this matter further, you may reach out to us by submitting an online inquiry, initiating a chat, or by phone at 1-866-979-7463.