The towel rack is smaller than I imagined (I'll admin, I'm not very good at picturing the size based on given measurements). No instructions are included, although it's pretty straightforward on what needs to be done. Just comes with four screws and drywall inserts. Would have been nice if it came with a template for where to screw the mounts on the wall. You could probably make your own by placing a piece of paper on the backside and just poke holes for where the screws go. As for quality, I would say its questionable. The included screws were very low quality. Only one of them have a tip sharp enough to go into the drywall. I ended up using this one screw to make all the holes. One of the rack/bar on mine also came dirty with some small rust spots. I was able to clean most of it off simply by wiping it with a damp paper towel. Also, the racks/bars in mine were fairly loose. Moving one of them would move the others. I tried to tighten the whole thing, but this just causes the mounts to be out of place (imagine it like a very long screw and nut). Overall, it's just ok. It does what it's supposed to.

Reply by our customer service

Hello, Please always call us regarding these types of issues, there is a warranty. The number is 1-866-979-7463. Thank you.

C’est correct

Reply by our customer service

Bonjour, Merci beaucoup pour votre avis. Si vous avez d'autres questions, n'hésitez pas à nous contacter au 1-866-979-7463. Merci et bonne journée!

Good value. Would have liked longer towel rods.

Reply by our customer service

Hello, thank you for your feedback. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or by call us: at 1-866-979-7463

Its okay because its a towel rack as advertised. My bad is that I didn't really paid attention to the length of the arms. The arms were not long enough because our towel are the largest / longest possible one, more like swimming pool towel than regular shower towel.

Difficile à installer.

It's much smaller in size than I thought. Otherwise, it's ok.