I ordered French Vanilla at discounted price. Price about $4 higher than ads running on website. I contacted customer service (Sisi) and the representative credited my VISA for difference in price and said that order would be filled once item was back in stock. All was fine, but then I received email that my VISA would be credited for amount of my order because product was "discontinued". Item is still advertised on website. Company did not honour advertised price.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

I ordered Decaf at discounted price. Price about $4 higher than ads running on website. I contacted customer service (Sisi) and the representative credited my VISA for difference in price and said that order would be filled once item was back in stock. All was fine, but then I received email that my VISA would be credited for amount of my order because product was "discontinued". Item is still advertised on website. Company did not honour advertised price.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards