Ordered Touchless Motion Sense Faucet, but the sensor doesn't work. It seems there are no sensors in the faucet.

Reply by our customer service

Hi. Your feedback is important to us. We appreciate you taking the time to let us know your comment. On the other hand glad to know the concern has already been looked into. Thank you.

I bought Touchless Motion Sense Kitchen Sink Faucet With Pull Down Sprayer, Brushed Nickel - LIVINGbasics® and have spent 5 hrs installing it. The instructions sent with the faucet are not for the faucet I received. I have looked online for latest installation instructions and there are none. The faucet starts water and stops after 2 seconds. The "touchless" feature sensor is not working either. Very disappointed with the lack of instructions anywhere to support seamless installation. Called customer service and as advised by them, I have sent the video of the issues. Waiting for their reply.

Reply by our customer service

Hi, We apologize that you are having issue with our Faucet! Our agent will take care of this issue and find a solution for you!

Returned, non functioning control box. But would have been great otherwise.

Reply by our customer service

Hi. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. On the other hand glad to know the concern has already been looked into. Thank you.