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Reviewed

Samsung MLT-D116L SU832A Compatible Black Toner Cartridge - Eco-saver - 2/Pack

2/5

This is our second order of this product, and we don't get the yield we have come to expect from the cartridge. Our current cartridge has already started to fade in printing and we have only printed off less that 300 pages. Not at all satisfied with the product.

Jan 09, 2018

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover one year warranty for it .We are more than happy to help you here .Best regards

Reviewed

Samsung MLT-D116L SU832A Compatible Black Toner Cartridge - Moustache® - 1/Pack

1/5

I felt that I was short changed with this product, ordered it in Sept 2016, and it is only November 21/16 and already the print is fading and only just over half the number of pages printed. Normally, I get about 4 months of printing out of my cartridges. I print pretty much the same amount each time. Turned out to be more expensive rather than a saving. I am ordering the two pack in white box this time. Hopefully we will be better served with these.

Nov 21, 2016

Reply by our customer service

Dear customer ,thanks for your kind reviews .For the issue ,could you just try the following instructions please ?1. Take out the cartridge from your printer first and turn off your printer for a minute. 2. Please make sure all the sealing tapes are removed. 3. Shake your toner cartridge side to side gently 5-6 times. Shake slowly so the toner will shift to the side showing blank and make sure toner distributes evenly inside. Be sure to shake the toner cartridge gently. If you do not shake the cartridge gently, toner may spill out. 4. Turn your printer back on and reinstall the cartridge Sometimes this will happen when the toner is sitting upright position during delivery. All the toner powder was shift to one side. If you see improvement after the trouble shoot. and the problem reappear, just gently shake a few more times redistribute the toners evenly and should be okay. We cover one year warranty for this toner cartridge.If the instructions can not help ,could you just contact our 24 hours customer service for help ?You can reach them by calling 18669797463 or sending live chat or inquiry to us .Thank you !Best regards

Montreal: 3501 F.X. Tessier Suite 180, Vaudreuil-Dorion, QC, J7V 5V5

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