G. H reviews

Was really looking forward to this large heating pad. I have a very bad back. Mine came defective. Does not heat up. Very disappointed. Thank goodness my old one still works.

Jan 25, 2022

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Heating Pad for Neck Shoulders and Back, Large Heating Pad for Back Relaxation - LIVINGbasics®️ LB-KHP-02." I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm happy to know that you're concern has been taken cared of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

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