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Luxury Ergonomic Office Chair with Headrest - Moustache® - With Footrest

1/5

I bought this chair back in May 2021 and I had fell in love with it. I use this chair everyday for work and for personal use in my office. In November 2021, the back support switch stopped working and the back rest would not lock properly. PrimeCables customer service was impeccable and they had sent me a new unit. This unit was good until September 2023, where it was the same issue from before. The backrest does not lock properly. If you looking for a chair for daily use to work remotely, I would look for another product. I've been through 2 of these chair with normal use for work and personal use and have had the same problem.

Sep 12, 2023

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "MC-1062E." I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm happy to know that your concern has been taken cared of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Montreal: 3501 F.X. Tessier Suite 180, Vaudreuil-Dorion, QC, J7V 5V5

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