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Compatible HP 920XL CD975AN cartouche d'encre noire haute capacité - Moustache® - 1/Paquet

2/5

I can't rate it as I had trouble with the printhead of my HP printer after I installed the ink, which I read after I had ordered that HP asks you to update your firmware and once you do that, it pretty much won't allow you to use compatible inks or inks that have been refilled, which I had been doing successfully prior to updating the firmware. I will say that 123ink were amazing though. Their customer service was phenomenal. I ordered and they were fedexed within 2 days. I had successfully installed the black ink and one other colour but two would not work so I initially thought there was a problem with the two cartridges and called and they resent replacements within 1 day. Once I tried to install these the whole machine shut down with a printhead error message. I returned all inks to 123ink for a refund and they refunded me immediately without any issue. If your printer can use alternative inks I would not hesitate to use this company, and would even consider ordering brand named ink from them as they were very professional. I was very disappointed that HP had set a firmware and I was not able to use a compatible ink seeing as their ink is so expensive.

12 oct. 2020

Réponse de notre service à la clientèle

Hi there, It was a pleasure serving you, we're glad the problem has been solved. We hope you'll come and see us again soon!

Reviewed

Compatible HP 920XL cartouche d'encre combo haute capacité BK/C/M/Y - Moustache® - 1/Paquet

2/5

I can't rate it as I had trouble with the printhead of my HP printer after I installed the ink, which I read after I had ordered that HP asks you to update your firmware and once you do that, it pretty much won't allow you to use compatible inks or inks that have been refilled, which I had been doing successfully prior to updating the firmware. I will say that 123ink were amazing though. Their customer service was phenomenal. I ordered and they were fedexed within 2 days. I had successfully installed the black ink and one other colour but two would not work so I initially thought there was a problem with the two cartridges and called and they resent replacements within 1 day. Once I tried to install these the whole machine shut down with a printhead error message. I returned all inks to 123ink for a refund and they refunded me immediately without any issue. If your printer can use alternative inks I would not hesitate to use this company, and would even consider ordering brand named ink from them as they were very professional. I was very disappointed that HP had set a firmware and I was not able to use a compatible ink seeing as their ink is so expensive.

12 oct. 2020

Réponse de notre service à la clientèle

Hi there, It was a pleasure serving you, we're glad the problem has been solved. We hope you'll come and see us again soon!

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Reviewed

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