Richard K reviews

Reviewed

Epson 79 T079 cartouche d'encre compatible combo haute capacité BK/C/M/Y/LC/LM - Moustache®

The products you sent were great. However one of the cyan cartridges had a leak. I called and said that I would be happy if I received a credit for it. I was told I would receive a replacement (which would cost you extra for the shipping). The replacement did not arrive. You managed to turn a very satisfied customer to one who will never use your company again. For $4??? Why? You asked for a review of your products but not a review of how you treat your customers when there is a problem. A very trivial problem in fact that could have be very easily handled to your real benefit in building customer confidence in the company.

19 avr. 2016

Reviewed

Epson 79 T079620 cartouche d'encre compatible magenta clair haute capacité - Moustache® - 1/paquet

4/5

The products you sent were great. However one of the cyan cartridges had a leak. I called and said that I would be happy if I received a credit for it. I was told I would receive a replacement (which would cost you extra for the shipping). The replacement did not arrive. You managed to turn a very satisfied customer to one who will never use your company again. For $4??? Why? You asked for a review of your products but not a review of how you treat your customers when there is a problem. A very trivial problem in fact that could have be very easily handled to your real benefit in building customer confidence in the company.

19 avr. 2016

Reviewed

Epson 79 T079520 cartouche d'encre compatible cyan clair haute capacité - Moustache® - 1/paquet

4/5

The products you sent were great. However one of the cyan cartridges had a leak. I called and said that I would be happy if I received a credit for it. I was told I would receive a replacement (which would cost you extra for the shipping). The replacement did not arrive. You managed to turn a very satisfied customer to one who will never use your company again. For $4??? Why? You asked for a review of your products but not a review of how you treat your customers when there is a problem. A very trivial problem in fact that could have be very easily handled to your real benefit in building customer confidence in the company.

19 avr. 2016

Reviewed

Sharpie® Marqueur permanent industriel - point fin 739011

5/5

The products you sent were great. However one of the cyan cartridges had a leak. I called and said that I would be happy if I received a credit for it. I was told I would receive a replacement (which would cost you extra for the shipping). The replacement did not arrive. You managed to turn a very satisfied customer to one who will never use your company again. For $4??? Why? You asked for a review of your products but not a review of how you treat your customers when there is a problem. A very trivial problem in fact that could have be very easily handled to your real benefit in building customer confidence in the company.

19 avr. 2016

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