WARRANTY ON DEFECTIVE ITEMS
FOR 123INK.CA ITEMS:
Please see product page for individual warranty information.
Example:
FOR PRIMECABLES.CA ITEMS:
Please see product page for individual warranty information.
Example:
FOR LIVING.CA ITEMS:
Please see product page for individual warranty information
Example:
Legend for all websites:
Must be returned as it was received, including all original packaging, accessories, manuals and any other parts that came with the item.
The product’s seal must be verified by the customer service team.
- In no event shall Shopper+ Family be liable for any incidental or consequential damages, including but not limited to loss of business, profits, or equipment.
- Shopper+ Family is not responsible for any damage due to misuse, abuse, or neglect. We are only responsible for products that are damaged during delivery or product that come with a manufacturing defect.
- Modifying a product without Shopper+ Family authorization will void the warranty.
NON-DEFECTIVE RETURNS
FOR 123INK.CA ITEMS:
3 MONTHS
- Unopened compatible or remanufactured ink cartridges, toner cartridges and drum units
- Unopened Moustache branded items that are not stationeries
NOT RETURNABLE
- Final sale items
- Clearance items
- Open box items
- Stationeries
- Opened original (OEM) ink cartridges, toner cartridges and drum units
- Opened ink refill kits
- Opened blank media (CD/DVD)
- Opened softwares
- Opened/used headsets, earbuds, earphones
- Opened hygienic products (facial tissues, etc)
- Opened cleaning supplies
- Opened breakroom products (tableware, coffee, tea, etc)
30 DAYS
- Unopened original (OEM) ink cartridges, toner cartridges and drum units
- Printers (cartridges inside must remain sealed)
- All other 123Ink.ca items
FOR PRIMECABLES.CA ITEMS:
NOT RETURNABLE
- Final sale items
- Clearance items
- Open box items
- Opened/used headsets, earbuds, earphones
- Opened/used sportswear
30 DAYS
- All other PrimeCable.ca items
FOR LIVING.CA ITEMS:
NOT RETURNABLE
- Final sale items
- Clearance items
- Open box items
- Opened party supply items
- Opened seasonal items and winter wear
- Opened pet supplies
- Opened intimates and underwear
- All food items
- All pet snacks
- All hygienic and personal care products (soaps, toothbrushes, diapers, toilet paper, etc)
- All cosmetic and beauty products
- All cleaning supplies besides CleanWise branded items
30 DAYS
- All other Living.ca items
Legend for all websites:
Product’s seal must be verified by the customer service team.
- Restocking fees of 10% to 30% apply on non-defective returns, depending on the size, weight and if the item was opened.
- All non-defective items must be returned with the original manufacturer's intact seal and must be in 100% resalable condition.
Guarantee period is starting from the first order arrival date stated on courier website for shipped orders, first shipping date for Metro pickup or first pickup date for warehouse pickup. For complete information regarding returns and any applicable fees, please look at our other policies below.
For the best possible service regarding defective or exchange of an opened OEM product, please contact the manufacturer directly and they will be more than happy to assist you.
CHANGING / CANCELLING ORDER:
- We suggest you to call us or use our online chat system immediately to cancel any order; Emails are not the fastest way for cancelling or editing an order. Our toll free number is 1-866-979-7463. Since we want our customers to get their items as soon as possible, if the order is placed before noon (EST/EDT), they are usually processed on the same business day. It is the customer's responsibility to cover any shipping cost if any errors occur after shipping.
- Once an order has been processed by our warehouse you may not cancel or change your order.
- If you have purchased the incorrect products which are still unopened, simply ask for a return authorization from our customer service team and, once the authorization confirmed, return the items to us to obtain a refund.
- For all online orders, if you see any price drop on our website's product page (except clearance items, sale of limited quantities and special coupon events), you can contact us within the 14 days following the purchase date and we will arrange a refund to your store credit for the difference. Please note, if the price difference lowers your subtotal bellow the minimum required for free delivery, shipping charges will be applied.
- Exceptions; clearance items, sales of limited quantities & special coupon events.
- Please check your order confirmation email. If the order information is incorrect or incomplete, customers are responsible to report it immediately to our customer service so that the order may be updated and changed accordingly. If the problem is not fixed in time and order is shipped out, customers will be responsible for the cost of resending the order.
SHIPPING:
- Please check order confirmation email. If the shipping address is incorrect or incomplete, customers are responsible to report immediately to our customer service to update and make changes. If the problem is not notified in time and the order is in process or shipped out, the order must be returned to sender to either be resent or refunded (shipping fees will be applied)
- If a non-defective item(s) is returned to us and needs to be resent to you at your cost, we reserve the right to charge the shipping fee based on the size and weight of the item(s) and therefore not based on our current standard flat fee reserved for new orders.
- Any discrepancies between items received and ordered items must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
RETURNS AND REFUNDS
- All returns, whether they are defective items or not, must be returned in their original condition, complete with all packaging and accessories. Non-defective items must be returned with the original manufacturer's intact seal and must be in 100% resalable condition. Any deviation from these conditions will require pre-approval by ShopperPlus.
- We inspect all returned items when they arrive. Requested pictures for approved returns are used only a reference; we will still inspect these returns according to the provided information and, issue the refund/exchange or refuse depending on the condition of the returned items, not depending upon the confirmed pictures.
- When given a prepaid return shipping label by our customer service, make sure to use this label as soon as possible. ShopperPlus limits these labels to be used within 14 days. Items returned which were not returned within the allowed 14 days may be refused and returned back to you.
- *Some products cannot be returned such as OEM items, sports trackers, headphones/earphones, etc. For the full list of which items can be returned, please follow our guarantee table guideline at the top of this page.
- Our customer service team will be happy to assist you with any of your returns. In some cases, picture proof will be required to be able to complete the return process.
- *Please note all orders are recorded by our system
- Metro pickups returns are done through RSL provided by our customer service; Metro's depanneurs are not responsible for returns nor issuing replacements/refunds.
- Any discrepancies between items received and ordered items must be claimed within 15 days after delivery. Please contact our customer service by email with pictures of the received items and shipping label. Any items received by mistake may be required to be returned.
PROMOTIONS / COUPONS / GIFTS:
- All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.
- Limited in quantity: all free items will be on a first come first serve basis. No substitutes will be offered.
- Dollar value coupons do not carry cash value, must be used in one transaction, the remaining amount will not carry over. Dollar value coupons cannot be redeemed as cash.
- Users are responsible for shipping cost of "Free gift coupons" unless combined with an order subtotaling over $49.
Returns, exchanges and refunds for purchases with free gifts, included or bonus items
- All the products (defective or non-defective) must be returned in their original purchase condition, with the original packing material, intact warranty cards, manuals, instructions and any other item or accessories provided by the manufacturer. If the purchase includes a free gift, included or bonus items, the gift/items must be returned as well for the purchase to qualify for a refund.
- For audit and fraud prevention purposes, returns and exchanges of defective or non-defective products require your name, address and phone number. A valid (or a scan of) photo ID may also be requested for further confirmation. Returns with the original receipt will be made to the original method of payment or store credit.
Returns, exchanges and refunds for purchases with earned store credit
All product refunds are subject to store credit deduction correspondingly to the product and/or the order's subtotal. Any store credits earned via special promotions or events requiring a minimum subtotal from either the order or specific items will be deducted if said minimum required is no longer reached after any related refund. Such store credit deductions may result in a negative total of credit rewards.
PRODUCT DESCRIPTIONS:
123ink.ca/Shopper + Family attempts to be as accurate as possible in its product, pricing and rebate information; however, 123ink.ca/Shopper + Family cannot guarantee that product descriptions and/or specifications, pricing or any other content on the Website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors,123ink.ca/Shopper + Family will not be liable for any loss or discrepancy with accurate data. If a product offered on the Website is not as described, or does not meet your expectations, your sole remedy is to return the product in accordance with 123ink.ca/Shopper + Family Return Policy.
PRODUCT PRICING:
Except as otherwise noted, the price displayed for products on the Website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with industry practice; or the estimated retail value for a comparably featured item offered elsewhere. 123ink.ca/Shopper + Family cannot confirm the price of an item until you place an order. Despite 123ink.ca/Shopper + Family's best efforts, a small number of items on the Website may be mispriced. If an item's correct price is higher than the stated the price, 123ink.ca/Shopper + Family will, at their discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Abuse of the credit reward program, including failure to follow program policies and procedures, the sale or barter of reward certificate(s), credits, benefits, product, points or promotional offers and any misrepresentation of fact relating thereto or other improper conduct as determined by Shopper+ in its sole judgment, may result in the cancellation of the member's account without notice and/or future disqualification from program participation, forfeiture of all points accrued and/or the cancellation of previously issued but unused reward credits.
- Shopper+ reserves the right to request valid identification prior to accepting merchandise for a return.
- Shopper+ reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason.
- Shopper+ will only accept the return of merchandise purchased from The Shopper+ store.
In connection with the enforcement of any of the Terms & Conditions governing the credit reward program, Shopper+ reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys' fees and court costs. Shopper+ Store Credit Reward are subject to applicable government regulations and are void where prohibited by law.
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