L'imprimante refuse d'utiliser la nouvelle cartouche.

Reply by our customer service

Bonjour, nous sommes désolés pour votre inconvénient. On va vous contacter pour résoudre ce problème dès que possible. Si vous avez d’autres questions, n’hésitez pas à nous contacter par courriel (support@shopperplus.com), par chat ou appelez-nous : 1-866-979-7463

Unfortunately, the cartridges that I purchased either did not work (the printer rejected them) or they worked for a few days and then failed (printer asking for the cartridge to be continually removed and re-inserted). Genuine HP cartridges have no problem in my printer so I am assuming that all the contacts are clean and there is nothing generically wrong with the printer. If the cartridges worked well and could be used until empty, they would represent the best value for money that you can buy for these but, per my experience, it's just about a break-even with a genuine cartridge.

Reply by our customer service

Dear customer. We offer one year warranty for the cartridges. please feel free to contact our customer service for help . You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . We are more than happy to help you here .Best regards

1 sur 2 fonctionne. Qualité d'impression moindre. Service à la clientèle par téléphone moindre. Livraison rapide.