put in a new cartridge and it will not print the colour...put in a 2nd cartridge, same issue...bummer!!!

Reply by our customer service

Hi there, your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. Please don't hesitate to contact us at 1-866-979-7463, or contact our customer service by line chat or send us an email at support@12ink.com and we wil try to help you out with waterver you are having.

Bought these for the first time. My Epson printer is not recognizing the Magenta cartridge. Hopefully a replacement will help.

Reply by our customer service

Hi Wen, Thanks for sharing your feedback. If you need any assistance in regard to this Epson 69 T069 Compatible Ink Cartridge Combo you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

The black is working fine but the colour is not working well.

Reply by our customer service

Hi David, Thank you for posting a review and we’re sorry to hear that the ink you purchased was not working properly. We have sent you an email concerning this issue. Hope to hear back from you soon.

The price is good but I ended up having throw some of them out as the printer wouldn't recognize them no matter what I did. So these aren't exactly "compatible". More cost effective to purchase the Epson cartridges. I won't purchase again.

Reply by our customer service

Hi Dianne, we apologize for the inconvenience regarding the item (Epson 69 T069220 Compatible Cyan Ink Cartridge - Moustache_. Please note that this item has a 2 years warranty period. We can still process a replacement. Please call us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system(support@123ink.ca).

Black isnt totally black more purple,had to change for a genuine Epson cartridge

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover one year warranty for it .We are more than happy to help you here .Best regards

Ma cartouche de magenta était encore au 1/3 et l'imprimante ne la reconnaissait plus. J'ai dû mettre une cartouche neuve.

Reply by our customer service

Bonjour, Merci d'avoir contacté Shopper Nous sommes vraiment très désolés pour cela. Veuillez contacter notre service clientèle à support@123ink.ca ou en appelant au 1-866-979-7463 afin que nous puissions organiser un remplacement ou un remboursement.