Purchased two of these. Only one worked. again, Tamara is in the process of replacing the one that doesnt work. We shall see. The one I got that works, is fine!!

Installed in Nov 2016, but it seems that these remanufactured XL black ink cartridges run out of ink faster than the OEM HP cartridge, but then the CC654AN is only about 1/3 the price of the HP.

Reply by our customer service

Dear Daniel, Thank you for your reviews. You can try take out the cartridge shake it gently side to side to redistribute the toner. Reinstall the toner into the printer make sure the gears of the toner and the printer mesh together. Continue to print until the print become poor quality, even if the printer says it's out of toner. The page yield is at 5% page coverage. Toner use is by how much toner is placed on each page printed and how many you print. Depending on your printer make, model and toner cartridge size along with toner coverage per page, determines how many pages you'll get out of it. If you are printing photos your page coverage is close to 100% and the number of printed photos will be much less than the amount the number of pages you would be able to print if you were just printing standard text documents. Toner page yield might not be exact, even original OEM toners will have this issue, but don't worry if the print tell you is out of toner soon or toner life end just reinstall and continue to print until the print start fading out. Let us know if you still have question. Thank you for your understanding.

Good price , but I already have problems with this type of cartridge ( incompatible cartridge). The customer service is comprehensive and after basic check if the problem persists, we can have the same command again free. Excellent customer service !!!

seems to run out of ink quickly

Reply by our customer service

Dear customer ,thanks for your further feedback on our product .Could you contact our 24 hours customer service (from Monday to Friday ) to tell more details about the issue ?We are glad here to hear you soon and offer our best service with providing you our professional technical support on the specific issue .Thank you !Best regards

have purchased many many of these. some are of extreme inferior print quality. some the printer will not recognize at all, some have reasonable print quality performance and others are just fine. none have ever had the crisp sharp quality of new. have been able to get replacements for the really bad ones or the ones we just can't get the printer to recognize without too much hassel. so all things considered (mostly cost) we are satisfied with the product. (however I always keep 2 in reserve - one re-man and one original hp on hand due to previous experiences).