Yen a des bonnes et des moins bonnes.. les autre ont bien fonctionné, mais la faut que je retorune mon toner jaune..

Reply by our customer service

Chèr client, Merci pour votre commentaire. Il a bien été reçu. Nous sommes désolé pour l'inconvenience que c'a l'a pu vous causer. Vous pouvez toujours rejoindre notre service à la clientèle par téléphone au: 1-866-979-7463 ou par chat via notre site web ou par courriel au: support@123encre.ca Nous pourrions discuter d'un remplacement ou un remboursement. Merci. Sincèrement. Marc

I had ordered the three color toner cartridges in January 2016. They printed OK for a while, but then yellow then started spilling toner all over the inside of the printer. I contacted support and they replaced it with no questions, so the service is good, but not long after the cyan started to leak, not as much as the yellow did, but it leaked. A few months later the new yellow started to spill its guts into my printer. There is a serious defect with the yellow carts as I am not the only buyer to have this complaint. The cyan is leaking, but it would be sort of "acceptable" since it is not a disaster, but the yellow is ridiculous. This was the first time I bought compatible toner for my Brother MFC-9440CN in 10 years of use and it is the first time that I have issues. It is a shame because even if the compatible toner was a bit more expensive than it is now, but would not leak, I would buy it, but until that day I will stick with original toner. Sorry.

Reply by our customer service

Dear Customer, Thank you for choosing Shopper + Family. Very sorry for the inconvenience that we have caused to you. They maybe come from a bad batch . We will try our best to improve our products and inspect them with more caution . Thanks for your understanding . Best regards