Bonjour , la cartouche d'encre noire fonctionne très bien, avec celle en couleur par contre, je me suis taché les doigts juste à sortir la cartouche de son sac et en plus la seule couleur qui en sort est un rose délavé comme si elle était vide...Je pensais que je faisais une bonne affaire en achetant du reconditionné, mais ça va me revenir plus cher, car je vais devoir aller chez bureau en gros pour m'acheter l'original.....

First cartridge received had leaked blue ink, did not work in printer. Second, (replacement) cartridge was not recognized by printer. After cleaning contacts, it was recognized, but ink output was faint, washed out. Money for this cartridge was refunded.

Reply by our customer service

Hi, We apologize that the cartridge leaked and that it was not recognize by printer. We happy that that our customer service was able to help you and resolve the issue !

The service and delivery were awesome as usual. However, it appears you have changed suppliers for the color ink. It is now by Data Products and has a different label than the usual ones I get. When I opened the package, blue ink flowed out of the foil bag. The bag was full of ink and the plastic cover was completely blue. I then opened the second package and when I went to take the plastic cover off, purple ink flowed out of the bottom of the cartridge. I am quite disappointed and will be calling for a refund and details on if you want me to send them back. I have not used the black ink yet but it is the same as I usually get from you so don’t anticipate any problems. I have attached a picture. Donna Powell

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "PG210XL CL211XL Combo-Ecobox." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

La cartouche d'encre de couleur était endommagée, l'encre coulait même dans l'emballage. Il n'y avait même pas de pellicule collante protectrice sur les facettes de la cartouche. Quant à la cartouche pour l'encre noire, celle-ci était en bonne condition. De plus le délai de livraison de ma commande n'était pas dans les normes.

Reply by our customer service

Bonjour, Nous sommes désolées de cela, svp envoyer les photos à support@shopperplus.com et nous pourrions les remplacer, elles ont une guarantie d'une année Merci !

Cartouche couleur défectueuse. Ils m'ont crédité cette cartouche. Merci excellent service.

Reply by our customer service

Merci! Si jamais il y a autre chose n'hésitez pas à nous contacter a nouveau.

Produit incompatible, et beaucoup de problèmes pour le retourner