This cartridge has a lever on it that prevents the ink cover from closing. Also, if one does not insert it properly, the printer will not recognize it. It is necessary to make sure the lever is fully engaged (slide in as close as possible to the cartridge before inserting into the ink cavity.) Then, after it is in the ink cavity, believe it or not, you have to snap off the lever handle so the door will close. Then it works perfectly.

Reply by our customer service

Hi, We do apologize for all the trouble you had to go through for the cartridge to be properly install and to be able to work. We would love to rectify this issue and find a solution for you! You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463 if you have any questions or concerns.