Very poor printing

Reply by our customer service

Dear customer, Your feedback is important to us. Thank you for taking the time to let us know your comment about the Brother Compatible Cartridges. I'm sorry that we didn't meet your expectations for this product at this time. Please monitor your email for further assistance with regard to this. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

We ordered this product in the past and it performed fine. However, this particular case was a bad one, the toner cartridges do not fit the drum well, and this creates issues during printing and copying, and the toner gets spilled out of cartridge. I now have to urgently order replacement cartridges as we are running out of toner. Will try to return it.

Reply by our customer service

Thank you for your feedback. I'm sorry to hear that you are not satisfied with our product. Please feel free to contact us via live chat, by phone 1-866-979-7463 or email at support@123ink.ca. Thank you!

Been using these cartridges for some time and always find them to work well. However I’ve discovered that they are half the price from another seller

Reply by our customer service

Hi Dennis , Thanks for sharing your feedback. If you need any assistance in regard to this toner cartridge you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Not that impressed. This "High Yield" toner only lasted about three weeks, whereas the real 'OEM' toner lasts about 3 months. Also the smell that comes off the toner when printing is very strong. I bought two more, so i will write another review if the others are the same.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover 2 years warranty for it .We are more than happy to help you here .Best regards

not good

Reply by our customer service

Hello, We are sorry you have had this experience. Please call 1-866-979-7463 and we will help you resolve the issue.

I have bought this toner in the past and it has worked well. However I purchased 1 at the end of August as a backup and installed it a week ago (the 1st of November 2016). From the beginning, my computer shows as toner is low and the printing is very faint. It must have been sitting on the shelf a long time and the cartridge must have dried out. I should have contacted the company then but i will do it this week.

Reply by our customer service

Good morning Veronica, We will send you some troubleshooting by email to help resolve the problem. If you have any further questions or inquiries please do not hesitate to contact us by email at support@123inkcartridges.ca or by telephone at 1-866-979-7463. Thanks for taking your time to leave this review, we really appreciate it! Have a nice day! Shopper+ Family