My original contact inquiry was with ink ink date and to speak with someone in that department. Operators response was warranty would address any problem. When my trial purchase and problem occurred I was e-mailed a form letter dated July 26, 2017. That did not resolve problem. 123Ink reply"To my understanding it may be a chip problem i can suggest you try to clean the chip with a soft cloth or a white eraser." After trying and not working, I installed old ---- cartridge and was able to see that all new ink installed the week before was used up. I was using the operators and your request in trying to resolve problem. Your response" I'm really sorry that this is happening.sounds like you got a faulty chip. I guess that is why they want to give you a refund. 1- I cannot think of one reason that I would use your ink cartridges for this or my other printers. 2- I do not feel that you addressed the fact that I used up three new cartridges in order to try to make the faulty cartridge to work. 3- I do not feel I could recommend your company and products to my fellow printers.

Reply by our customer service

Thank you for providing your feedback! We are sorry to hear that you were not satisfied with our product. Please feel free to contact us by email (support@123ink.ca), live chat or phone 1-866-979-7463. Have a good day!

Sadly the "high yield" is not right. I am disappointed and had to replace the cartridge very quickly as it would not let me print and stalled my program to the point that it kicked me out with an error message, NOT indicating that the ink was low or out. No warning. Not impressed with this one at all. :(

Reply by our customer service

Dear customer, Very sorry for the inconvenience. Please kindly contact our customer service for help. It is more easier for us to help you here. Best regards