I ordered 2 of these, one is great and one is broken. I don't know what's the return policy. I'm willing to put 5 stars if you exchange the one that isn't working properly for me. Thank you.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

The build quality is mediocre but it works. You have to turn it and get the right angle sometimes for the cable to work without static.

Reply by our customer service

Dear customer, Thanks for your feedback. Please feel free to contact our customer service for help. You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . Best regards.

I have skull candy headphones with a jack in the headset. The problem with this cable is that this cable's male end would not fit into the headset. I don't know why. I've had similar problems with other 3.5 male to male cables with this particular headphone. Other 3.5mm cables do work, including the one that came with the headset, and one I just got from China through Ebay. So there must be some tiny anomalies between different cables. Anyway, the cable was essentially useless. But at 1.99 not such a great loss. This may be an issue specific to these headphones, but is still a nuisance.

Reply by our customer service

Dear customer, Thanks for your kindly review. We are sorry for the inconvenience. For your case, please try to contact our 24 customer service to get help. We could refund your payment.