The item was marked as delivered but I have never received it. Talking to the Shoppers rep made me feel like it's my problem and it's up to me to sort it out. I wish Shoppers was more proactive assisting its customers with this kind of problems by promptly shipping a replacement item or making refund.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. On the other hand, I'm happy to know that you're concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

The ink works fine but the service was very poor, 10 days to ship after I ordered and 3 weeks to deliver it.

Reply by our customer service

Hi Terry, Thanks for sharing your feedback. If you need any assistance in regard to this Samsung MLT-D104S Compatible Black Toner Cartridge you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

I'm happy about this product. It's been reordered 3 times this cartridge . Satisfied as expectation.

Reply by our customer service

Dear Kiet, Thank you very much for your review. We are really appreciated. We will keep to serve more of our customers.

Was very excited to find a local supplier for replacement toner that could mail me the product within a day or two and the prices are great. The product did come quickly however it was the wrong part number that was delivered. After verifying that I ordered it correct I contact customer support. I understand mistakes happen, but how you deal with mistakes is where a company can turn a negative into a positive. Unfortunately there was no apology or remorse, only a suggestion that maybe I wasn't installing it correct. I had to email photos of proof before I could get a return label. I'm still waiting on that return label... If I ever get the label, I'm not sure how to print it out as my printer is completely out of ink, thus the reason I ordered in the first place. Everything was shaping up to be an excellent experience until customer service dropped the ball when it came to making good on their shipping error. BTW this is my first ever negative review to any company, it takes a lot for me to become frustrated.

Reply by our customer service

Dear Lance, Thank you for your review, we are glad that we were able to resolve the situation you had with this purchase. Please let us know if there is any further issues in the future.

depuis que j'ai changé la cartouche, il y a une série de points noir dans la marge droite des feuilles que j'imprime. Paul