Hi， I used the products Order # 39176368 Ordered On Aug 03, 2022 less than three months. The DRUM couldn't work well many times. Would you replace a new one for me please?

Reply by our customer service

Hi. We appreciate you taking the time to share your feedback and being so open with us. We're sorry to hear you had such a frustrating experience and that we didn't meet your expectations for this product at this time. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com

Depuis que j'ai changé cette pièce, il y a un résidu de poudre qui reste sur la feuille

Reply by our customer service

Bonjour, Nous sommes désolées svp nous rejoindre dans le 1-866-979-7463 à ce sujet. Merci

Very poor printing

Reply by our customer service

Dear customer, Your feedback is important to us. Thank you for taking the time to let us know your comment about the Brother Compatible Cartridges. I'm sorry that we didn't meet your expectations for this product at this time. Please monitor your email for further assistance with regard to this. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

Drum has failed in just under 1 year. No glue or pieces found on toner drum, alcohol swabbing did not improve print blobs on drum. Never had drum fail before. Not sure how long drum should last. Have placed orders for 4 toner cartridges since this drum was installed. Disappointed in performance.

I am not certain what the problem was, but the Moustache brand drum unit didn't solve it. This surprised me, because the same brand of toner replacement has been my go-to product for years. Anyway, I ordered a "Genuine Brother" replacement drum unit and most the problem was resolved, even with Moustache brand toner. Oh well, these things happen, fortunately only every few years in my life (I'm retired). I'll keep the Moustache drum unit in storage.

Reply by our customer service

Thank you for your feedback. I'm sorry to hear that you are not satisfied with our product. Please feel free to contact us via live chat, by phone 1-866-979-7463 or email at support@123ink.ca. Thank you!

Been using these cartridges for some time and always find them to work well. However I’ve discovered that they are half the price from another seller

Reply by our customer service

Hi Dennis , Thanks for sharing your feedback. If you need any assistance in regard to this toner cartridge you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.