Shipped October 5. Today is October 11th...... Reply by customer service robot will be: Thanks for you kind reviews and we are sorry for the inconvenience. Please contact customer service by phone, email or chat...bla bla bla.

Reply by our customer service

Dear customer, We really do apologize for this inconvenience ! Any concern just contact our customer service directly and they will be more than happy to assist you instead of here. We appreciate your understanding ! Best Regards,

Hi again, So, another day, another missed deadline for Shopper-. The CSR rep said it will be delivered today. I guess their crystal ball needs recharging. Yup, thats what they use to tell you when your order will arrive. And they charge you extra for the fake information. Unbelievable! Room for improvement here, there and everywhere!

Reply by our customer service

Dear customer, Thanks for your kind reviews and sorry for this inconvenience! Could you please reach customer service by calling 1-866-979-7463 or sending online live chat or sending an email inquiry to us? We are more than happy to help you here. Best regards,

So the order was shipped on friday, via express post, which I paid extra for. Delivery scheduled for today. So what do I receive? The "Free" gift. I called customer service and waited on hold for over 15 minutes. When I finally got to speak with a CSR they said the equipment was shipped on a different waybill, but should arrive today. Well today is gone and the tracking info says it is still in Montreal. So I still can't review this equipment, but maybe tomorrow? Stay tuned, but don't hold your breath, I'm not!

Reply by our customer service

Dear customer, Thanks for your kind reviews and sorry for this inconvenience! We will contact Canada Post regarding the order and open up an investigation for it. If you still not get the item tomorrow. Could you please reach customer service by calling 1-866-979-7463 or sending online live chat or sending an email inquiry to us? We are more than happy to help you here. Best regards,

Well, if I had the product, which I ordered 3 weeks ago, I may have a review. All I can say at this point is that PrimeCables is coming up with excuses why they Can't ship. So when, and If, they actually deliver I may have something more positive to say.

Reply by our customer service

Dear customer, Thank you for your review and really sorry for this inconvenience! Sometimes some products will run out of stock before we can update the stock information on our website. Please note that some products will take a longer delay than others to be in stock, which will be indicated within its product page. We appreciate your understanding ! Best Regards,