I have never had so many issues with my printer. I have had to do a full manual print head clean (with gloves, solution…). I have to do the print-head clean and alignment if I don’t print pages every single day. Colour printing has been off and I get error messages like crazy. Most recently the printer tells me the cartridges are defective and it will not print, scan, copy… even though I probably have 75% full cartridges.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

Yellow cartridge wouldn't work because it did not have the chip installed.

Reply by our customer service

Hi Raymond, I really appreciate you taking the time to share your feedback and being so open with us. I've sent an email regarding this matter to further assist you. You can also call us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system. Thank you.

ce produit na fonctionné que 2 semaine et a arreter de fonctionne mais il mon remplascer par un autre sans frais. merci.

Reply by our customer service

Bonjour, merci d'avoir laissé un commentaire sur ce produit. Lorsque vous rencontrer un problème avec une de nos cartouche, s'il vous plait n'hésitez pas de contacter notre service a la clientèle soit par courriel: support@123inkcartridges.ca ou par téléphone: 1-866-979-7463. Nos cartouches ont tous une garantie de 1 an suite à l'achat. Merci et bonne journée !

Our HP8610 is not recognizing the cartridges while others in the office are. This is VERY frustrating. 123 Ink cartridges is willing to exchange them without problem, but they are not very much help with troubleshooting the problem. If you are going to sell this product it should work. We are at a stand still with this printer which is an important function in that office.

Reply by our customer service

Dear Nancy, Thank you very much for your reviews. Sorry for the inconvenience. For these case, they just happen accidentally. We are offering 1 year guarantee, you can kindly contact our 24 hours customer service to get any help.

Only the black works and the color cartridges are spotty

Reply by our customer service

Dear customer ,thanks for your kind reviews .For any quality issue ,could you feel free to contact our 24 hours customer service for help as we cover one year warranty for these cartridges ?You can reach them by calling 1-866-979-7463 (from Monday to Friday )or sending live chat &online inquiry .We are more than happy to help you here .Best regards

Ink runs out really fast because it saturates the paper even on the draft setting.

Reply by our customer service

Dear customer ,thanks for your kind feedback on our product . The page yield is counted at 5% coverage on each A4 paper . Normally this combo can print up to 2,300 pages for Black ,C/M/Y up to 1,500 pages but if you got much less yield,please feel free to contact our customer service for solutions . You can reach them by sending inquiry and online chat ,or calling them at the toll free number 18669797463 (from Monday to Friday ) Thank you !