The tool I received turned out to be defective, which I only found out after ruining a few RJ45 plugs. The push-down portion of the tool was not properly aligned and was bending the pins sideways and not all the way through. The RJ11 push-down worked ok. Returned for a refund. Disappointed as I thought buying a well-known name and higher priced tool I'd have better results and not waste time troubleshooting and fixing my newly made wiring.

Reply by our customer service

Hi gilbert, Thanks for sharing your feedback. If you need any assistance in regard to this RJ-45/RJ11 Stripping and Crimping Tool Kit with Modular Plugs - you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.