These Moustache cartridges don't work in my Brother MFC-9130 printer. I believe the problem is best illustrated by the accompanying photos.

Reply by our customer service

Hi there, Brother TN221BK Toner Cartridge is compatible with Brother - MFC Series MFC-9130CW, MFC-9330CDW,MFC-9340CDW .If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

it would not recognize the cartridge and after help to get it recognized it only lasted for 500 copies.

Reply by our customer service

Hi Deb, Thank you very much for your review. Please try the following instruction to solve the problem: (1)   Check the cartridge and the laser machine are compatible. If they are not compatible, you will get this error. (2)   Verify the main motor is rotating. (3)   Turn off the printer and the remove cover. Look through the cutout in the laser machine chassis to check the gears are meshing. When you install the black cartridge in the laser machine, the cartridge lever assembly will move into a lower position. This will lock the cartridge into the developing position (vertical position.) this locking position will activate the cartridge switch. When the switch is activated, it will notify the machine that a black toner cartridge has been installed. If your laser machine does not recognize the cartridge, it is likely that the switch is causing this problem. Try reinstalling the cartridge. Open the top door and observe the gears separating. Then close the door and watch them mesh together. Turn on the laser machine and watch the gears. If they rotate and the message reading TONER CARTRIDGE NOT RECOGNIZED, could you please email us a picture of any "error message". Once we receive your picture and identify the problem. We will arrange for a replacement or refund.

Terrible print quality on Brother printer 9130CW

Reply by our customer service

Dear Debbie, thank you for your review. We are very sorry for the inconvenience. We will send steps for troubleshooting to your e-mail address. Please don't hesitate to let us konw if you have any question. Thank you. Have a wonderful day.

To get my Brother copy centre to accept the toner cartridge I had to go on to YouTube and learn how to override the system so it would be acknowledged and work. I had to do this because no one at 123inkcatridges would answer the phone... On a weekday during business hours. After trying from 9 am to 2:30 pm and my staff at a standstill I found my YouTube solution. Also I have found that my red ink is powdery and smudges... Tried to call 123 ink cartridges singes my logo and letterhead is black and red.... No answer. If I'm going to buy cartridges from somewhere with a toll free customer service number then it should work.... I can buy my ink from China cheaper and at least I know there's no customer service.