Doesn't always work

Reply by our customer service

Hi. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

Cartridge was in the printer for over 4 months and then suddenly stopped the HP Envy 4500 from printing. The printer stuttered and it took over 10 minutes to print a single page. This problem only surfaced about a week ago. At first I thought it was related to a recent Windows 10 update, but now I'm not sure. I replaced the 61XL Moustache cartridge with a genuine HP 61XL and it worked right away. Really disappointed.

Reply by our customer service

Hi. Your feedback is important to us. We're so sorry that we didn't meet your expectations for this product at this time. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

Product is satisfactory.

Reply by our customer service

Hi Ron, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly check your email for additional assistance.

one cartridge wouldnt work from the box, the other became useless before the ink ran out, it would print all smudged

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Remanufactured HP 61XL CH563WN Black Ink Cartridge High Yield - Moustache®"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

What you sent was NOT CH563WN as ordered, but instead the new alternative which I have already corresponded with you about and which does not work in my ENVY printer. I don't know if I should open one or just return them.

The ink cartridge would not work in my printer. I tried everything they recommended and it still wouldn’t work. I was very disappointed because I wanted a less expensive ink source and thought this would be the answer. I was very pleased that my money was refunded without having to return the cartridge. The service was great and I am thankful for that.

Reply by our customer service

Hi Lorraine, Thank you for posting a review and we’re sorry to hear that the cartridge you purchased was not of the quality you expected. Good to hear that this case was carefully handled by one of our representatives. If you need any assistance, please don't hesitate to let us know!