put in a new cartridge and it will not print the colour...put in a 2nd cartridge, same issue...bummer!!!

Reply by our customer service

Hi there, your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. Please don't hesitate to contact us at 1-866-979-7463, or contact our customer service by line chat or send us an email at support@12ink.com and we wil try to help you out with waterver you are having.

The price is good but I ended up having throw some of them out as the printer wouldn't recognize them no matter what I did. So these aren't exactly "compatible". More cost effective to purchase the Epson cartridges. I won't purchase again.

Reply by our customer service

Hi Dianne, we apologize for the inconvenience regarding the item (Epson 69 T069220 Compatible Cyan Ink Cartridge - Moustache_. Please note that this item has a 2 years warranty period. We can still process a replacement. Please call us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system(support@123ink.ca).

Had to use up a cartridge of several colors to try to clean the heads. When I replaced those cartridges the printer did not recognize the new cartridges and would not work. You seem to be really good at the Brother compatible cartridges, but not with the Epson. I'll probably dump the Epson.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Epson 69 T069 Compatible Ink Cartridge Combo Moustache® - 10/Pack (T069-10Pieces)". Please know that we have sent you an email with regards to this matter for further assistance. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca. Thank you!

Ma cartouche de magenta était encore au 1/3 et l'imprimante ne la reconnaissait plus. J'ai dû mettre une cartouche neuve.

Reply by our customer service

Bonjour, Merci d'avoir contacté Shopper Nous sommes vraiment très désolés pour cela. Veuillez contacter notre service clientèle à support@123ink.ca ou en appelant au 1-866-979-7463 afin que nous puissions organiser un remplacement ou un remboursement.

Ma cartouche de jaune était encore au 1/3 et l'imprimante ne la reconnaissait plus. J'ai dû mettre une cartouche neuve.

Reply by our customer service

Bonjour, Merci d'avoir contacté Shopper Nous sommes vraiment très désolés pour cela. Veuillez contacter notre service clientèle à support@123ink.ca ou en appelant au 1-866-979-7463 afin que nous puissions organiser un remplacement ou un remboursement.

It lost contact with chip, showed empty & printer would not work. Took it out 3-4 times no luck, cleaned it no luck.. New one worked fine. I cut it open to check for ink FULL.

Reply by our customer service

Dear customer, very sorry for the inconvenience. Please feel free to contact our customer service for help . You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . We are more than happy to help you here .Best regards