I have ordered this particular item 6 times in the past. The quality of the ink is not as good as previous purchases. The colour is more like a dark grey than a black. I have changed the settings on my printer to see if it would make a difference but there was no change. I even used the cleaner attachment on the cartridge case and it has not made a difference. Will not purchase again.

Reply by our customer service

Thank you for your feedback. We’re sorry to hear that the ink quality didn’t meet your expectations. I see that one of our agents has already contacted you to address this issue and find a solution. Please let us know if you need any further assistance.

leaves grey on paper

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. Please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com so we can refund you or send you a new one. Thank you!

prints like name brand

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

The shipping and arrival of the product was excellent ~ but the Black Toner Cartridge only printed about 30 copies, and then it was empty ~ so to say I am disappointed, is an understatement ~ and to think this was my first attempt at ordering anything on line ~ so I will walk over to Staples and get the real deal. Thanks but no thanks ~ I will NOT be using your service again.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover two years warranty for it .We are more than happy to help you here .Best regards

2 sur 3 cartouches l'imprimante ne reconnait pas la cartouche - code d'erreur REMPLACER LA CARTOUCHE

Reply by our customer service

Bonjour Denise, merci pour votre évuation. Nous sommes désolés pour l'inconvénient. Nous allons vous envoyer un courriel avec des étapes de dépannage. S'il-vous-plaît nous répondez au courriel avec le résultat. Nous pouvons arranger des remplacements si probl'eme persiste après avoir suivi les étapes de dépannage. Merci. Cordialement.