Some of the Hardware , like lag bolts, are way too cheap. They just striped when trying to screw them in with an electric drill. Not good for a 55" TV. I should have bought a much better quality one. Too late now, it is up and hope it stays that way.

Reply by our customer service

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Very disappointing product and included instructions. I really don't understand how it got all these positive reviews. 1) No matter how much you tighten the mounting/setting screws, TV tilt and rotation will slip from set position as you adjust arm position for viewing by holding the TV by its frame. The fact that this mount's pivot points are EXTREMELY stiff further compounds this flaw. The munted TV is less than half the specified maximum weight of the mount so that's not the cause. 2) TV leveling/rotation angle is not maintained throughout the arm's range of motion. I adjusted the TV rotation with the arm fully extended. When pushing the arm back against the wall, the TV was off level. Extending the arm again fully restored proper level. 3) Wall bracket plastic decorative trim was a selling point for me. Unfortunately, the 3-part trim does not fit properly nor clip on securely. It falls off if you sneeze at it or even look at it wrong. 4) The plastic cable retaining clip on the front arm is too long. Its closed side extends the full length of the front arm segment and compresses the routed cables exiting each end against the front arm segment's pivot points. I had to rout the cables on the open/split side of the clip which does not extend the full length of the front arm segment to avoid damaging the routed cables when moving the TV. 5) Included instruction sheet does not reflect actual hardware (only shows 3 mounting holes for the wall plate vs the 3 at top + 1 middle and 1 bottom). It does not include any details on how to set and secure tilt angle via adjustment screws. You just have have to guess, which might contribute to issue 1).. I can't possibly recommend this TV mount. Unless of course you dont care if your TV tilt and rotation can't be properly adjusted. Oh its a solidly built mount alright, but it just doesn't work well at all and the included documentation is inadequate. I've had good results with fixed mounts from Prime Cables before but I will be buying my articulated mounts from elsewhere from now on. This specific mount just does not cut it.

Not fit to Vesa measurement 100mmx200mm

Reply by our customer service

Hi Japan, Thanks for sharing your feedback. If you need any assistance in regard to this TV Wall mount you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Price was unfairly hiked in reorder

Reply by our customer service

Hi Kenchie, Thank you for your feedback. Please note that prices are subject to change depending on product availability, increase in shipping cost, handling, etc. While we try to keep our prices lower than most vendors, there are many factors that directly affect price changes, especially during this difficult time. Your understanding is appreciated.

I bought this mount based on the positive reviews... But I don't think those who wrote a review had a big tv. The mount is awesome for my 40" tv, but not my 55". When I move the tv side to side, it 'jumps' and does not remain level. It cants to one side or the other. Definitely not recommended for a larger TV.

Reply by our customer service

Dear customer, Thank you for your review.Really sorry for this inconvenience. Please contact our 24 hours customer service to get any help. Best Regards

Le support ne peux pas supporter adéquatement une charge de 77 lbs, comme il est prétendu.

Reply by our customer service

Bonjour , Merci de nous parvenir votre commentaire sur notre produit! Nous sommes sincèrement désolé de votre insatisfaction avec nos .... Un de nos agents du service à la clientèle va vous contacter par courriel pour vous offrir assistance. Si vous avez d’autres questions, vous pouvez nous contacter au 1-866-979-7463. Passez une merveilleuse journée!