Instructions were not clear and didn't match parts when comparing them to their pictures in the instructions. A washer was also missing from the parts included (only 7 when there should have been 8).

Easy to assemble and install. But the instructions do not indicate the last (and most important steps) about 1) which tool(s) you will need to tighten the up & down tilt mechanism for each monitor 2) which nut for each tilt mechanism needs to be tightened to lock in the tilt Also in the photographs, monitors are shown completely straight. The sub-par tilt mechanism does not allow this to happen. If you can manage to hold the monitor straight, while tightening the nut at the same time, it will never hold the monitor completely straight (i.e. it will sag, resulting in a slight downward tilt). Once you have your tilt locked in, you should not attempt to move the monitor at all - because the crappy tilt mechanism will loosen so easily, resulting in a loss of tilt-lock, and your monitor will sag fully downward. I can see why this product has been on sale for so long - it is terrible!!

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the ""Full Motion Dual Monitor Desk Mount for 13"-27" Monitors"". We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about the said item, you may call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!

The parts did not match. The hole for the arm was too big for the main bracket. Has to improvise to hold the thing together, as i have already dismantled my old monitor from the stand. Product feels cheap, does not move smoothly.

Reply by our customer service

Hi Aaron, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly check your email for additional assistance.

Not stable

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Full Motion Dual Monitor Desk Mount for 13"-27" Monitors - PrimeCables® Cab-LDT07-C024." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

The monitors slide down the pole when adjustments are attempted.

Unfortunately, the one I received has no tension when tilting so it is just always tilted downwards. Doesn't really work for me, so probably going to have to return.