After a year of using this brand, the Magenta toner cartridge failed in my printer and floods or splatters on occasional prints, even if the document is in black and white. I contacted the company to uphold the warranty but the only recourse I was given was to send the toner back before getting a replacement, which means I'd be unable to use my printer for an undetermined time until they check the return. Unfortunately since I work from home and am homeschooling during this Covid pandemic, that is not an option for me. I do not recommend this brand if you require your printer on a daily basis and cannot afford any downtime.

Reply by our customer service

Hi there, Thank you for contacting us. We are sincerely sorry to hear that you are not satisfied with our services. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by live chat or call us: 1-866-979-7463.