I have purchased this product before and have had no issues in the past however, this last batch has been slightly problematic with compatibility with the HP printer. The packaging is different that what I have typically received with this specific product so I'm not sure what has changed, but my printer is not happy about it.

Unfortunately, the black cartridge stopped print after just a few pages, The printer says it is full but nothing comes out.

Reply by our customer service

Hi there, Thank you sharing your feedback. I'm sorry that we didn't meet your expectations at this time, please check your inbox for additional assistance or If you have any other questions, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

HP is bent upon to defeat the use of refilled Cartridges at last. The Mustache refilled cartridges, therefore, have become nonuse able. It is such a shame, that HP keeps selling the same ink at twice the price. My printer is not that old for to be thrown into the garbage bin.

Reply by our customer service

Hi. Your feedback is important to us. We appreciate you taking the time to let us know your comment. On the other hand glad to know the concern has already been looked into. Thank you.

Colour works fine, but black is defective, would not print with any quality, purchased new cartridge and it works fine. I have purchased this product in the past and it was always good value, but I'm disappointed this time

Reply by our customer service

Hello, we are sincerely sorry to hear the black cartridge is not working properly. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or call us: 1-866-979-7463

I am normally a very happy customer. But I had very disappointing results with the 63 XL coloured cartridge. it was place into my printer which I had used with this cartridge. When I return a few days later to do more printing the cartridge a leaked all over the inside of the ink carriage and destroyed my printer. Sadly the printer had to be removed.

Twice i have ordered these cartidges. The ink quality is not good.

Reply by our customer service

Hello, we are sincerely sorry to hear you may not like the product. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or call us: 1-866-979-7463