This item was obviously used and returned (and was not checked by shopper-plus when it was????). One of the permanent bolts (welded-on and integral to the back mount, so not replaceable) showed that a nut had been previously put onto it, and had been either cross threaded or was not metric (as is required). Also the included “cable management clip” that clips onto the arms to keep your cables organized, was cracked and broken. Have been a long time customer here at Shopper+, and had higher expectations of quality…..this purchase was disappointing.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Full motion TV Wall Mount 17" to 42" inch - PrimeCables® Cab-PSW738." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

The bracket is not as good as its made out to be. For me the back plate would bot attach to the arm as the scrww holes were out of line.

Reply by our customer service

Dear customer, Thanks for your kind reviews and sorry for this inconvenience ! Could you please contact our customer service for help? We are more than happy to help you here. Best regards,

At first this out of the box seems like a great unit. In comparison to other wall mounts I've had over the years. This unit isn't as tight with tolerances if when everything is all adjusted. Didn't included the required allen key to tighten down the bolts that secure the vesa mount to the wall bracket. I wouldn't order this again and should've went with my other option on this site. Is it currenlty doing the job? Yes, it works once you get it setup correctly, but I can't see everyone figuring this out. The included level has a nonexistent magnet that was supposed to stick onto the wall mount, that didn't work out so well. Considering it was purchased on sale. I can't complain too much.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ).We cover life time warranty for it .We are more than happy to help you here .Best regards