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Remanufactured ( Compatible ) HP920XL Ink Cartridge Combo with Moustache® Professional Photo Paper

Reviewed by154customers
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  • 2 /5

    By

    from Ontario

    Thanked 0 times for 1 review
    Feb 23, 2021

    Never saw paper like this that you would print on the rough side. Usually the proper side is smooth. Colours are not bright. Would not buy again

      Reply by our customer service

      Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Professional Satin Photo Paper PHW260 - Moustache® PHW260LETTER." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

      Was this review helpful? Thanks (0 people thanked marilyn a_m for this review)
    • 2 /5

      By

      from Ontario

      Thanked 2 times for 7 review
      Feb 10, 2021

      I returned the two packages of this photo paper. The texture of the coating wasn't at all like the top-grade satin papers I expected. The surface was quite rough, and the coating pattern was strange... made up of small hexagonal layers that were quite visible from a couple of feet away, and made the picture look fuzzy. Not at all what I expected.

        Reply by our customer service

        Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "Professional Satin Photo Paper PHW260 - Moustache".I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm happy to know that you're concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca.

        Was this review helpful? Thanks (0 people thanked peter_o for this review)
      • 2 /5

        By

        from

        Thanked 0 times for 2 review
        Oct 12, 2020

        I can't rate it as I had trouble with the printhead of my HP printer after I installed the ink, which I read after I had ordered that HP asks you to update your firmware and once you do that, it pretty much won't allow you to use compatible inks or inks that have been refilled, which I had been doing successfully prior to updating the firmware. I will say that 123ink were amazing though. Their customer service was phenomenal. I ordered and they were fedexed within 2 days. I had successfully installed the black ink and one other colour but two would not work so I initially thought there was a problem with the two cartridges and called and they resent replacements within 1 day. Once I tried to install these the whole machine shut down with a printhead error message. I returned all inks to 123ink for a refund and they refunded me immediately without any issue. If your printer can use alternative inks I would not hesitate to use this company, and would even consider ordering brand named ink from them as they were very professional. I was very disappointed that HP had set a firmware and I was not able to use a compatible ink seeing as their ink is so expensive.

          Reply by our customer service

          Hi there, It was a pleasure serving you, we're glad the problem has been solved. We hope you'll come and see us again soon!

          Was this review helpful? Thanks (0 people thanked h****h for this review)
        • 2 /5

          By

          from Alberta

          Thanked 0 times for 2 review
          Mar 27, 2020

          I thought it would come on a larger sheet.

            Reply by our customer service

            Hi Marcy, Thank you for posting a review and we’re sorry to hear that the satin photo paper you purchased was not of the size you expected. If you'd like to discuss this matter further, you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

            Was this review helpful? Thanks (0 people thanked marcy_r for this review)
          • 2 /5

            By

            from British Columbia

            Thanked 0 times for 1 review
            Dec 14, 2018

            i ordered this one because the previous one did not function; there were no apertures on the original one so it would not release ink

              Reply by our customer service

              Dear customer, Thanks for your feedback and sorry for this inconvenience ! Please contact our customer service to get any help. We are more than happy to help you here. Best Regards,

              Was this review helpful? Thanks (0 people thanked Bruce T for this review)
            • 2 /5

              By

              from Ontario

              Thanked 0 times for 1 review
              Jul 13, 2016

              I took the back off to put this in my printer and it spilled all over everything and ruined a good shirt and pants. Wasn't impressed at all. The printing seemed always very damp.

                Reply by our customer service

                Dear customer, very sorry for the inconvenience. Please feel free to contact our customer service for help . You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . We are more than happy to help you here .Best regards

                Was this review helpful? Thanks (0 people thanked guest customer for this review)