WARNING: INCORRECT SIZE FOR PILOT HOLE! I just received this after a very quick delivery time, fully read the instructions and went ahead to install it. Only to my frustration that the installation instructions for wood studs, which directed users to drill a pilot hole of 1/4" (6mm) and 2" (50mm) deep is completely wrong. The lag bolts provided are 1/4" size, which I realized after the fact when I drilled the pilot hole of 1/4" according to instructions, and the bolt slid into the hole effortlessly. Frustratingly with all my holes already pre-drilled and measured, I had to go out to my home store to buy larger lag bolts, and even then it's not ideal because the size of lag bolt required for a 1/4" pilot hole is HUGE, and would not fit through the holes of the wall mount without drilling. This is extremely dangerous if somebody were to install it per the instructions and not have it secured properly.

Reply by our customer service

Hi. Your feedback is important to us. Thank you for taking the time to let us know your comment. We're sorry that we didn't meet your expectations for this product at this time. If there's anything that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

The arms besides the tv keep moving its level. Tv always look crocked.

Reply by our customer service

Hi there! Thank you for giving us your feedback it's unfortunate to know that the item didn't meet your expectation but if you need any help please send us an email at support@123ink.ca or by calling us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system. Your business is important to us and we'll be glad to assist you with it.

seems flimsy to me. hope it stands up

Reply by our customer service

Hi there! Thank you for giving us your feedback it's unfortunate to know that the item didn't meet your expectation but if you need any help please send us an email at support@123ink.ca or by calling us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system. Your business is important to us and we'll be glad to assist you with it.

I am not pleased with this mount. It does not seem to be that strong.

Reply by our customer service

Hi leonard , Thanks for sharing your feedback. If you need any assistance in regard to this wall mount you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

VESA 600X400 screw size is M8, the holes in the bracket are only sized for M6 screws. None of the screws that came with the kit worked for my application, not even the ones for the sound bar which the screw holes should be standard size, I had to purchase the screws, nuts and washers separately.

Reply by our customer service

Dear customer, Very sorry for the inconvenience. Please feel free to contact our customer service for help. You can reach our customer service by calling the toll free number 1-866-979-7463 (from Monday to Friday 24 hours ) and sending questions on our inquiry system or going live chat with us . Best regards.

I think it's a over priced for just two bracket. I got the TV mount at the same price.

Reply by our customer service

Dear customer We are pretty confident about our pricing on the market, in another way you could also think of that the TV mount you purchase has a great price right ;) Best regards