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Sometimes the cartridge is recognized, sometimes it's not (on an Epson XP-430). Initially when I inserted the cartridge, it was recognized and worked. I was able to print a few pages out, but a few days later when I tried to print something again, it was not recognized. Only after multiple attempts to reinsert, power on/off, and a dozen other things to try to get it to work, even reinstalling software, it finally started working at some point. A couple weeks later, I am able to print off some pages no problem, but one day I print off two pages, and literally after the second page is done printing I suddenly get the message pop up on my printer that the cartridge is not recognized. Can't remember if it was a better deal than Moustache at the time, but I will not be buying this one again. I will stick with Moustache as I have never had any issues with that brand.

Je ne suis pas capable de les mettre dans mon imprimante. J'ai appelé vendredi et j'attends un appel du technicien qui ne se fait pas. Vraiment déçue

Reply by our customer service

Merci pour votre avis! Je suis désolé d'apprendre que vous n'étiez pas satisfait de notre produit. N'hésitez pas à nous contacter par clavardage en direct, par courriel (support@123ink.ca) ou par téléphone au 1-866-979-7463.

C'est parfait

My Epson printer would not accept this cartridge. Your company kindly refunded my money for the ink. Thank you

Reply by our customer service

Thank you for your feedback. I am sorry to hear you are not satisfied with our products. Please feel free to contact our customer service team by phone 1-866-979-7463, via live chat or email support@123ink.ca. Thank you!