great colour black

Reply by our customer service

Dear customer, Your feedback is important to us. Thank you for your positive comment about the Brother Original Cartridge. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com.Thank you!

Brand new out of the box and it leaves smudges on the pages, cleaned it twice improved but not gone. Put old one back in and no smudges. Talked to and sent Customer service agent "Chloe" examples and she doesn't respond, not even an acknowledgement. Poor quality and even worse customer service.

Reply by our customer service

Hi Robin, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly check your email for additional assistance.

The printer has a counter which issues warnings that you need new Drums, even if there is nothing actually wrong with the existing drums. I had no issues printing, bu the printer eventually would have shut down. Held hostage to this printer architecture, I bought new drums. However, when I installed them the warnings continued. I had to reset the counter . manually. My advice - reset the counter and replace the drums only when there are printing issues.

Reply by our customer service

Hello, We are sorry, please call 1-866-979-7463 regarding this matter.