Ordered 2 as spares - and turns out both of the units we ordered went bad. one lasted 3 hours, and the second a whole 6 hours :| before the printer sounded like some gears were rubbing together.

Reply by our customer service

Hi. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

The quality is really bad, I added the new drum and in a week i started to get notification again to change the drum

Reply by our customer service

Hi. Your feedback is important to us. We're so sorry that we didn't meet your expectations for this product at this time. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

I am not sure - but for some reason, my printer didn't recognize the new drum, and the quality wasn't really good . reach out to customer service, to get a replacement, but they tried to skip by many ways I don't know why they can;t accept it'd defective one. I start losing trust with them

Reply by our customer service

Hi there, your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. Please don't hesitate to contact us at 1-866-979-7463, or contact our customer service by line chat or send us an email at support@12ink.com and we will try to help you out with whatever you are having.

Twice more expensive than other Chinese refurbished drum and less quality.... tried new toner ...followed all instructions...and still really disappointed with the results...won't buy again

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the " Brother DR820 Compatible Black Drum - Moustache®". Please note that this item has a 2 years warranty period. For any return, you can start the return after login into your account or call us at 1-866-979-7463, or by contacting our customer service by live chat or our online inquiry system(support@shopperplus.com).

I have returned this item. Did not work with compatible brother printer.

La cartouche n'est pas compatible

Reply by our customer service

Bonjour Joannie, merci de votre retrouvaille. Je suis désolée de savoir que la cartouche n'est pas compatible de votre imprimante. Si vous avez des questions, n'hésitez pas à nous contacter par courriel: support@123ink.ca, chat en ligne et Appelez nous:1-866-979-7463.