Works okay.. the instructions were impossible to understand

Reply by our customer service

Thank you for taking the time to share your experience, we're grateful for your feedback, we will take the necessary steps and will use it to improve our products and business. Again, thank you for providing us with your thoughts and comments in regards to this.

I am surprised Primecables put its name behind such a bad product. I have purchased tons of products from primecables over the last 10 years which have been fantastic quality (chairs, wall mounts, speakers, cables, etc etc) but this is the extreme opposite of that i.e both the desk mount and the adapter are really bad quality. The Plate that comes with the desk mount which attached to the vesa mount or to the monitor is so thin that it actually got bent wherever the nut is tightened without using any pressure at all. That plate is the most critical piece that holds the entire monitor and it bends like cardboard. The instructions are terrible as well for the desk mount. Coming to the VESA mount kit, I cant tell you what a pain it is to install due to bad quality and terrible design. Threads of two holes were machined incorrectly which made it very hard to put the screws in and this only works well if you have a perfectly flat back to your monitor which most of Dell monitors arent as they have a curved back. Somehow I managed to put it together but its wobbly due to bad design.

Reply by our customer service

Hi. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Please check your inbox for additional assistance. Thank you.

Feels cheap

Reply by our customer service

Hello Nicholas, thank you for reaching us. We are sorry to hear you may not like the quality of this item. If you have any questions, please feel free to contact us by email (support@shopperplus.com), by chat or call us: 1-866-979-7463

Loin de mes attentes

Reply by our customer service

Bonjour, votre avis est important pour nous. Nous vous remercions d'avoir pris le temps de nous faire part de votre commentaire sur le produit. Je suis désolé que nous n'ayons pas répondu à vos attentes pour le moment. N'hésitez pas à nous contacter au 1-866-979-7463, ou contactez notre service client par chat en ligne ou envoyez-nous un e-mail à support@12ink.com et nous essaierons de vous aider quel que soit votre problème.

hard to put on, total pain!

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you taking the time to let us know your comment. We're so sorry that we didn't meet your expectations for this product at this time. Please let us know how we can assist you further. Have a nice day and stay safe!

attached M4 screw too long to fit my monitor can not tight ask customer service suggested buy fit screw by myself so i hang monitor swing now

Reply by our customer service

Hi Haiyu, Thanks for sharing your feedback. If you need any assistance in regard to this Single Monitor Desk Mount Adjustable Articulating Stand you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.