Does not grip the ties after about a few clicks and the breaks them.

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pas toujours efficace, parfois le tie tap glisse

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Quite useless. Although it does tension the tie. It cuts it about an 1.5 cm from the head, so you're left with a bit of the tie sticking out and you're stuck using a set of clippers to cut the end flush.

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Hello thank you for the review. We will send in your suggestion to the department to better the item. If you ever need please do not hesitate to contact us via live chat or email or you can always call us at 1-866-979-7463

TLDR - Does not cut and only marginally more comfortable than using your hands. Given the low price point I pulled the trigger even though other reviews had mentioned it lacked the cut feature... I assumed they may have missed an instruction or it wasn't an absolute necessity to still find it to be a useful tool. Unfortunately I was wrong in both cases. There are no instructions included (not that it's an overly complex tool to figure out) and the tightening feature works, however I don't find it easier or faster than just using your hands. There is no cutting capability so I would suggest that they update the product page to remove the four mentions of it, or provide instructions on what we are all missing. You are better off saving your money and treating yourself and another to a cup of coffee instead while you tighten up your ties by hand.

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Hi. Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. Please check your email for additional assistance. Thank you.

I may not be using this correctly but I am having difficulty making this work correctly.

Reply by our customer service

Hi Paul, Thanks for sharing your feedback. I'm sorry for the inconvenience, for further assistance you may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Isn't the solution to tighter or neater zip ties. Too flimsy to really tighten them any tighter than you could do with your bare hands. If you really try to muscle it, the tool will jam and frustration ensues. If you want a zip tie tool you'll have to spend a lot lot more for a real quality tool.

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the Cable Tie Gun. Please know that we have sent you an email with regards to this matter for further assistance. You may also call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you!