Very disappointed. This is the first time I ordered anything from this company. After the chair was assembled, the foot rest did not line up with the chair seat and the lever which was supposed to adjust the seat height did not work at all, it simply flopped up & down and was useless. When I called customer service, there's was no apology or offer to send a replacement & I was challenged to send a video and/or a picture. She finally relented & said I would receive a refund when they received the package. :-(

Reply by our customer service

Hi there, Thanks for sharing your feedback. We apologize for the inconvenience. I see you spoke with an agent in regard to this, if there is anything else that we can help you with, please let us know. Thank you and have a nice day.

Not very good quality

Reply by our customer service

Hi abdel, Thanks for sharing your feedback. If you need any assistance in regard to this Swivel Adjustable Bonded-Leather Bar Stool you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.