The app was incredibly hard to find since one app is mentioned in the description, another on the packaging, but you actually need to get another one… Does not work on 5gz (I guess I should have done more research before buying) so I still have not tried it but i’m hoping it will work as advertised.

Reply by our customer service

Hi. Your feedback is important to us. We appreciate you taking the time to let us know your comment. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.

Jusqu’à maintenant je n’ai pas été capable de le connecté . L’application qui semble compatible est HomeMate et non living smart qui d’ailleurs n’existe pas .

Reply by our customer service

Merci pour votre avis. Nous sommes désolés d'apprendre que vous n'êtes pas satisfait du produit. Veuillez contacter notre service clientèle par courriel : support@123ink.ca, téléphone : 1-866-979-7463 ou chat en direct. Merci!

so far have been unable to get it working - we have a Google wifi network and the device will only connect to 2.4 GHz. Cannot set the wifi to be able to run at 2.4 as it is not user controllable

Reply by our customer service

Hi Michael, Thanks for sharing your feedback. If you need any assistance in regard to this S31 WiFi Smart Socket Yellow you recently purchased, please do not hesitate to contact us. You may reach out to us by submitting an online inquiry, initiating a chat or by phone at 1-866-979-7463.

Très difficile de le mettre en application Essayé de l'installer sur différent téléphones et tablette. avec les app suggérés. À comparer avec les asutres smart plug que jje possede, la S31 est la pire. J'ai demandé un remboursement mais je n'ai pas eu de réponse.

fonctionne en intermitence et la depuis ce matin plus rien l'application existe meme plus sur google

Not sure I can recommend a product that heavily relies on an external server out of our control being up and running in order to use my smart devices. Their authentication server is down right now (Nov 28, 2019), meaning I can't even log into the app to control any of my devices. Before you buy, you should know that controlling a device is done by using the app, which communicates to their servers first, then back to your home network's devices (and not directly within the local network). If any part of that connection is not working, your devices are pretty much useless. Essentially, I have useless plugs and cameras in my home that I cannot control just because the services of the Living Wise servers is not reliable. I have 2 of these, but it's unlikely I'll buy anymore.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards