The desk is good; assembly was a pain. The first foot went on like a dream, unfortunately with the second foot the pre-drilled holes weren’t large enough for the screws. Twenty minutes later, with a drill bit, I was able to widen them enough to get the screws in, only to have them strip since the holes were still on the small side. I eventually got 2 screws in and they’re holding the feet, but what a terrible experience.

Reply by our customer service

Hi there, Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. If you have any further concerns, please do not hesitate to let us know! Have a wonderful day!

I ordered two on Oct 10 and the expected delivery date was Oct 21. I called and emailed to the customer service and was told, my case created and being investigated 2 weeks ago. But nothing hear from them since then. Very frustrated. Still waiting for the delivery.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "delayed delivery". I'm sorry that we didn't meet your expectations for this product at this time. On the other hand, I'm happy to know that you're concern has been taken care of already. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

This hasn’t even shipped yet and it’s been over a week. So re issue you’re product review after it ships and is received.

Reply by our customer service

Hi. We appreciate you taking the time to let us know your comment. On the other hand glad to know the concern has already been looked into. Thank you.

je croyait qu'il était surélevé

The product arrived with a terrible stench, a musty damp smell, it is absolutely disgusting especially during this period COVID. It must be stored in a damp environment for a long period of time. I had ordered numerous times in the past without issues except for the shipping box being deformed/used, cardboards taped together which was annoying /unprofessional. This is the worst experience ever, buyer beware!

Received item with 2 screws missing. Wrote an email. No notification of reception so replied to the email they sent me again no notification of reception. Decided to call... waited in line just to get hung up on 5 times. So called back and press to be called back by the next available agent. Got a call back from an automatic voice saying there were no agent to take my call and it too hung up on me. This got 1 star because it's imposible to give less. No idea how product truly is

Reply by our customer service

Hi Helene, Thank you for posting a review and we’re sorry to hear that we missing some part. We have sent you an email concerning this issue. Hope to hear back from you soon.