Positive: inexpensive, good design and easy to install. Negative: I tried many configurations: HDMI, optical, etc. but the subwoofer never worked and the overall sound is weak. There is annoying flashing green light (on the play button) that is killing the watching experience - I have no idea how to turn it off (the user manual that was provided is useless).

Reply by our customer service

Hi there, I really appreciate you taking the time to share your feedback and being so open with us. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca.

Volume-wise, this unit isn't bad with an analog audio in, but as for optical input - optical doesn't seem to be loud enough, plus an optical signal isn't variable so you have to use the included remote. It routinely forgets what input it is on, so the input has to be re-selected by toggling through them, then a very loud voice states "Bluetooth, waiting to pair", or "Analog In", or "Optical In". bass from the bass module is boomy and doesn't go very low - or the boom presents itself as a limitation in response. As a novelty, it is ok, but not if you expect any sort of fidelity. I removed it from under my television and am now using it at work under my monitor array.

Reply by our customer service

Hi Ben, It was a pleasure serving you. I'm glad you like this deal. We hope you'll come and see us again soon!

Not bad but not great. You have know idea what the volume level is or how to control it. No operating instructions

Reply by our customer service

Hi Dean, Thank you for posting a review and we’re sorry to hear that you have had issues with the sound bar and wired subwoofer you recently purchased. You may control the volume using the buttons at the front panel or using the full function remote control. If you need further assistance or have any other questions, please don't hesitate to contact us at 1-866-979-7463.

Having trouble to bring volume up--its acceptable but that it

Reply by our customer service

Hello! Thank you for leaving a comment on this product. We are sorry to hear that you had a bad experience with the speaker. We will send you an email to help you from there.

Looks good, sound quality seems excellent. Major issue with the volume. Bought this because we couldn't hear the TV. Can't hear this much better unfortunately.

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards

Sound doesn’t go very loud at all. I have a prime cable sound bar from last year the only reason I bought this unit was for the subwoofer. However the sub will not work with last years unit. I would actually like to return it as I still have to use tv speakers along with the soundbar

Reply by our customer service

Dear customer ,thanks for your kind reviews .Any quality issue ,could you contact our 24 hours customer service for help ?You could reach them by calling 1-866-979-7463 or sending online live chat (from Monday to Friday )or sending an email inquiry to us (any time ). We are more than happy to help you here .Best regards