The quality was mediocre, bent metal frame upon unboxing, paint damaged from friction in shipping. Cage nuts only, no threaded rack rails. Would not buy it again.

The product is somewhat okay just don't expect much, you're getting what you paid for. Be extra careful with the dimensions, it's not very clear when glancing at the product so double check the usable dimensions. My servers are 16" deep this is not usually an issue because most racks are at least 19". This rack although listed as 17.5" will not support anything over 15". The dimensions listed are not the usable dimensions. Another issue is that you cannot keep the door closed unless the door is locked or you leave the key. I wouldn't leave the key because the material is fairly cheap and it seems quite likely to break off in the lock. The lock is pretty useless anyways because the side panels are removable by hand. Finally the material is quite cheap so when it comes to wall mounting the case I am quite wary that it'll actually stay up long term.

Reply by our customer service

Hi. Thank you for bringing this matter to our attention. We're very sorry we failed to meet your expectations. Please let us know how we can assist you further. You call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@shopperplus.com. Thank you.