These clever people did not send the washer and screw with the Umberalla. I will return it. STUPID

Good: - The umbrella is very large & covers a pretty large chunk of the backyard - Easy to assemble Bad: - It sways a whole lot under any kind or form of wind. One of the pin preventing it from flipping over broke at the first breeze we had... - Barely stays in place (w/ 4 added concrete blocks, 18''x18''x1.5''), as the umbrellay sways & follows the wind, the wind can make it turn in such a way that MORE wind is being caught, until the blocks can't hold it down anymore. We opened the umbrella maybe 4 times, with 3 times being tests & "demos" (that's when the pin preventing it from flipping broke, I replaced it with a temporary screw), the last time, the tiny breeze we had caught in the umbrella, turning it until the blocks lifted on one side. Luckily we were right there, so we caught the umbrella before it flew away. Never reopening it. Stay away from this if you ever felt the wind on your skin where you want to open it. It'll break.

Reply by our customer service

Hi there, Thanks for sharing your feedback. I'm sorry that we didn't meet your expectations. If you have any other questions, you may reach out to us by submitting an online inquiry support@shopperplus.com , initiating a chat or by phone at 1-866-979-7463. We'll make sure to take note of this. Thank you.

Handle broke the first time I used it. It a shame because the rest of the item looks of decent quality.

Reply by our customer service

Hi there, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the product. I'm sorry that we didn't meet your expectations at this time. If there's anything else that we can assist you with, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email at support@shopperplus.com Thank you!

really? can not set up outdoor? too hot?

Reply by our customer service

Dear customer, Your feedback is important to us. We appreciate you for taking the time to let us know your comment about the "10Ft Patio Umbrella W/ Cross Base Outdoor Banana Shape Sunshade - Yardlab™ GW-CTH-21." We're so sorry that we didn't meet your expectations for this product at this time. If you have any other questions or concerns about our products, please don't hesitate to call us at 1-866-979-7463, or contact our customer service by live chat or send us an email to support@123ink.ca as soon as possible for us to assist you further. Thank you!

Good one. But sways and rotates in light wind. Tried tightening. Didn’t keep it tight. Also fell down even with weights added. Will be returning

Never get my product and they cheat on me

Reply by our customer service

Hello, We are very sorry to hear you have yet to receive your order. One of our agents has been assigned to contact you for further assistance and open an investigation. if you would like to contact us directly please do not hesitate to call 18669797463 or email support@shopperplus.com